Shipping policy

Shipping Policy – Zen Orewa

 

At Zen Orewa, we aim to deliver your orders safely and on time. Please read our shipping policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation. Orders placed on Sundays or public holidays may take additional time to process.

2. Shipping and Delivery Time

Estimated delivery time within India is 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote areas may take longer.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. Any free-shipping offer will be mentioned on the website.

4. Order Tracking

Once your order is shipped, tracking details will be shared through the contact information provided at checkout, where available.

5. Cash on Delivery (COD)

Cash on Delivery is available only for eligible locations and orders, where the option is displayed at checkout.

6. Delays

Delivery may be delayed due to weather, courier issues, public holidays, operational disruptions, or other circumstances beyond our control.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses and contact details. Additional shipping charges may apply if an order must be resent due to incorrect information.

8. Damaged or Missing Packages

If your package arrives damaged or appears to be missing, please contact us as soon as possible with your order number and supporting photographs, if available.

9. Contact Us

For shipping-related questions, please contact Zen Orewa using the contact details listed on our website.

Thank you for shopping with Zen Orewa.

Zen Orewa – Anime & Streetwear