Refund policy

At Zen Orewa, we strive to provide high-quality products to our customers.

No Returns: We do not accept returns for change of mind, personal preference, or incorrect size selection by the customer.

Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or an unboxing video.

Refunds and Replacements: After reviewing your complaint, we will inform you whether a replacement or refund is applicable.

Order Cancellation: Orders cannot be cancelled once they have been dispatched.

Customer Support: Please contact us through the contact details provided on our website for assistance.

This policy does not limit any rights available to customers under applicable law.